Need to regain access of my suspended account.

Good morning,

I created a credit card authorization form, in lieu of a paper form for my travel agency to make things easier for people, and it was used once this morning and then my account was suspended. I don’t advertise that Jott form credit card link anywhere except my personal computer and then I plan to send it personally to people that are booking with me. I don’t have a URL to provide you of where it’s publicly listed because it’s not. Here is my business website.I could link it here, if you’d like me too.
www.Boutiqueaccommodationstravelagency.com

Also, the email on my account isAmy@boutiqueaccommodations.com

Can you please advise on this so I can access my other forms.

Hi Amy.

Thanks for reaching out to Jotform Support. I am sorry you are having trouble with this. When I checked our system, I saw that the reason why your account got suspended is that your form 241278285475163 was collecting credit card information, which is a violation of our Terms of Use.

Due to our PCI certification, we are required to deny the collection of credit card details on regular forms. However, we have other PCI-compliant ways to do this. All you need to do is choose any of the payment processors available in our platform to integrate into your forms. You still won't be able to collect credit card details directly, though.

If you only want to collect your customer's payment details and charge them at a later date, you can take advantage of a feature called "Payment Authorization". To learn more, kindly follow this guide on How to Enable Payment Authorization.

We'll have to remove the offending fields from the form to lift the suspension off of your account.

Once we hear back from you, we'll be able to move forward with this.

That’s fine, I understand and will look into the other option you mentioned.Please release and allow me access to my travel inquiry form as I have clients waiting to plan travel. Thank you!!Amy AdamsOwner/Host/Travel DesignerBoutique Accommodations Travel Agency-Dream Vacations245 Nursery Rd.Dillsburg, PA 17019T: (717) 208-4458E: amadams@dreamvacations.comW: www.boutiqueaccommodationstravelagency.com On May 8, 2024, at 5:57 PM, Jotform <noreply@jotform.com> wrote:




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Hello Amy,

Thanks for getting back to us. I have removed the offending fields and reactivated your account.

Reach out again if you need any other help.