Single survey entry error

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    Asked on May 29, 2018 at 03:43 PM

    Some of my users are getting a Single entry error when they complete my survey and click submit. What would be causing this?1527623175survey error.png

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    Answered on May 29, 2018 at 04:28 PM

    This thing usually happened when the form is set to prevent multiple submissions.

    Please follow this guidance about How-to-Set-Unique-Submissions-on-a-Form.

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    Answered on May 29, 2018 at 05:44 PM

    I reviewed your form and I see that unique submission limit and unique question limit were already set to OFF

    1527630206zzz 2018-05-30 05.39.36.png

    Multiple submissions by same user is now possible on the form.

    Let us know if issue persist.