Classic Form/Preview Before Submit widget: Text elements are duplicated in preview page using IOS/Mac Safari and Firefox on Windows.

  • CastingBCMP
    Asked on June 16, 2018 at 5:25 PM

    I added information text to the bottom of my form. Now, when I tested the submission, the text appears twice; once in bold and beneath that in regular text.

    How can I stop this from happening?

    Jotform Thread 1501421 Screenshot
  • Welvin Support Team Lead
    Replied on June 16, 2018 at 6:42 PM

    I cannot seem to replicate the problem, so I think you have figured this out already. Please confirm.

    Classic Form/Preview Before Submit widget: Text elements are duplicated in preview page using IOS/Mac Safari and Firefox on Windows Screenshot 20

    If not, please try viewing the form using its direct URL instead of the preview window. See if that works.

    https://form.jotform.com/CastingBCMP/talkshow 

  • CastingBCMP
    Replied on June 16, 2018 at 6:45 PM

    No. It does not appear on the form. It appears when  you have filled it out and hit preview.

    Tried again and it still appears.

  • Welvin Support Team Lead
    Replied on June 16, 2018 at 7:05 PM

    I understand that, and you'll see my screenshot is the same as yours, and it's not showing up the text block twice. I also tried in the direct URL, it's not duplicating, see screenshot:

    Classic Form/Preview Before Submit widget: Text elements are duplicated in preview page using IOS/Mac Safari and Firefox on Windows Screenshot 20


    Please try using your other browser to test the form. See if you can replicate it there. 

  • CastingBCMP
    Replied on June 16, 2018 at 7:10 PM

    I tried it on my laptop using Safari, and on my iPhone, and it appeared on both.

    Did not happen when using Chrome on the laptop.

  • Welvin Support Team Lead
    Replied on June 16, 2018 at 7:39 PM

    Ah yes, thank you for the additional information. I can replicate this now using Mac/IOS devices. Let me investigate further. I'll keep you posted. 

  • CastingBCMP
    Replied on June 16, 2018 at 7:45 PM

    Great; thanks!

  • Welvin Support Team Lead
    Replied on June 16, 2018 at 8:39 PM

    It seems to be a glitch in Mac/IOS devices. I've created a ticket here and submitted it to our backend team. If we have an update, we'll let you know here. Thank you for again for reporting.


  • Kevin Support Team Lead
    Replied on June 16, 2018 at 8:53 PM

    I have been testing your form and I was able to replicate the issue using Windows 10 and Firefox, the form works fine in Chrome. 

    To resolve the issue in the meantime you may inject this code: 

    .label_i{

      display: none;

    }

    Guide: https://www.jotform.com/help/117-How-to-Inject-Custom-CSS-Codes 

    I will also pass this thread to our second level so our developers can have a look on this and resolve it. 

    We will keep you updated here. 


  • hayk JotForm Developer
    Replied on June 21, 2018 at 1:29 AM

    The Issue has been fixed. Please try the widget once again and let us know. Thanks!