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FbksChamberAsked on June 18, 2018 at 3:30 PM
Hi, we had a very odd glitch in our parade form: https://form.jotformpro.com/70927357783974
Under "Affiliation classification" (a calculated value), political entries are set to $300. We had a political entry submitted, but the affiliation class somehow changed to $350. It was not from any of the other calculated values, the actual answer changed for this one submission (see pictures attached). How did that happen, and how can we prevent that from happening again?? Just two days before that submission, someone submitted a political entry and was charged the correct amount.
Christina
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David JotForm Support ManagerReplied on June 18, 2018 at 5:14 PM
I have reviewed your calculation, also cloned your form to try to reproduce the issue, but it showed the correct amount. Probably this was an isolated glitch. I would suggest you to try clearing your forms cache to prevent this from happening again: https://www.jotform.com/help/229-How-to-Clear-Your-Form-Cache