What will happen when I downgrade?

  • Tinh
    Asked on June 19, 2018 at 1:25 AM

    Please answer

  • Kiran Support Team Lead
    Replied on June 19, 2018 at 2:51 AM

    As I check your account, I see that it is currently holding Bronze monthly subscription plan. It seems that you have already tried to cancel the subscription. The account is scheduled to downgrade to Free by 29-Jun-2018 i.e., end of the current subscription period. You'll not be charged once the subscription is cancelled. When the account is downgraded, the account shall be applied with the Free subscription limits automatically. I notice that your account is occupying around 300 MB of storage space. Since the Free subscription allows only up to 100MB of storage space, you'll be required to delete the submissions that are uploaded with files. If you need to take a backup of your form submissions, please take a look at the following guide. 

    https://www.jotform.com/help/374-How-to-Export-All-of-Your-Data-at-Once

    Hope this information helps! 

  • Tinh
    Replied on June 19, 2018 at 4:02 AM

    Thank you very much for your quick response1