Why are we receiving 2 email notifications for every submission?

  • Mpolstein
    Asked on June 21, 2018 at 2:56 PM

    Hi,


    Every time someone fills out my form I am receiving two emails and so are they?

    Is one the notification and one the autoresponse? Do I need both?Should I just delete one?

    I would like all individuals who fill out a form to receive an autoresponse that their application was received.


    I don't need to get an email every time someone fills out the form but need to be able to see periodically who has filled out the form.


    Thanks,

  • Victoria_K
    Replied on June 21, 2018 at 3:46 PM

    Hello,

    I can see that you have set up 2 Notifications for your form, which means that both are sent when someone fills out your form. If you need to receive only 1, I can suggest to delete another template.

    Related guide: How-to-Delete-Notifications-Autoresponder

    Please let us know if you need further assistance.

    Thank you.