Not receiving email notification and auto response email.

  • TCavanaugh
    Asked on July 10, 2018 at 8:19 PM

    We have been having issues receiving emails once the forms have been submitted.  I have verified that the recipient emails are correct. I also filled it out myself as a patient and I never received an email confirmation. Please help!

  • Jed_C
    Replied on July 10, 2018 at 8:59 PM

    We apologize for the inconvenience.

    Since you are using a custom domain, please try setting up your SMTP as your sender address and see if that works.

    Here's our guide https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form.

    Let us know how it goes.