Cannot upgrade to higher plan

Hi There,

I've tried three different credit cards to upgrade to a paid monthly plan, but for some reason none of them will process and approve (even though they have more than sufficient limit space).

Can you assist?

We are sorry for the inconvenience this may have caused.

Have your tried upgrading your subscription on a different web browser?

Make sure you're logged in to your account when you upgrade your subscription in the billing section .

Please give it a try and let us know if the issue still remains.

Thank you.

I tried with three different cards, all of which should have processed.
It finally went through with my personal AMEX card.
I'll try to change the card later and see what happens when the next charge
is made.
*Dr. RJ Gosselin*
*Executive Vice President*
*d:* 904-469-1754
*e:* DrRJ@AidanU.education
*A**idan **U**niversity *
*Raising The Power Of Education*
*To A Golden Opportunity*
*p:* 904-559-1303
*a: 5353 Arlington Expy, Suite 211*
Jacksonville FL 32211
*w: www.AidanU.education *
...

I have checked your account and you have already upgraded to Bronze monthly.

Please let us know if you need further assistance.

Thank you.

Right. That is what I intended to communicate when I wrote "It finally
went through with my personal AMEX card."
However, I DO NOT want to keep paying the monthly charge with my AMEX, so I
will continue to try to replace the card info with the school visa card.
]
*Dr. RJ Gosselin*
*Executive Vice President*
*d:* 904-469-1754
*e:* DrRJ@AidanU.education
*A**idan **U**niversity *
*Raising The Power Of Education*
*To A Golden Opportunity*
*p:* 904-559-1303
*a: 5353 Arlington Expy, Suite 211*
Jacksonville FL 32211
*w: www.AidanU.education *
...

If you want to change your credit card or payment method, please follow this guide: https://www.jotform.com/help/330-How-to-change-my-Payment-Method

Let us know how it goes. Thank you.

Our bank has checked the transaction register for our account, and says
that the only thing showing up from JOTFORMS is Zero dollars at the
bank.... they see the transaction from JOTFORMS as $0 not $10....
No holds, no bars, plenty of money -- should be working
PLease advise as to how we can resolve this.
Thanks
*Dr. RJ Gosselin*
*Executive Vice President*
*d:* 904-469-1754
*e:* DrRJ@AidanU.education
*A**idan **U**niversity *
*Raising The Power Of Education*
*To A Golden Opportunity*
*p:* 904-559-1303
*a: 5353 Arlington Expy, Suite 211*
Jacksonville FL 32211
*w: www.AidanU.education *
...

I have checked with your account and on stripe we can see a transaction for $9.50 non profit Bronze monthly subscription with an invoice #20182010413.

I'm not sure why you're seeing $0,can you please check the invoice number if it is the same in your account?

We will wait for your response.

Thank you.