Email body: Missing form response

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    Asked on July 20, 2018 at 08:10 AM


    We have a claim form that we have set up which asks the user to fill various boxes including their choice of reward.  The box is mandatory as we can't process the claim without this information.  When the form is completed and mailed back to us - the Reward box appears to be empty (even though it is mandatory).  When I go onto Jotform and look at the submissions - the information is there.  However, these claims are checked by our client from the email submitted by the claimant.  Why is no text appearing in the box?? Screenshot of submitted form attached.

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    Answered on July 20, 2018 at 10:47 AM

    Looks like your email template was corrupted. If you simply delete the email and add it again, it should work.