How to prepopulate form fields with values from containing website?

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    miffy123
    Asked on July 31, 2018 at 01:19 AM

    Just an update to my question a while ago.


    This is the case :

    the jot form is embedded as an iframe into the freshdesk customer portal.  The form sits behind freshdesk security.  Users need to authenticate with freshesk first to access the embedded jotforms.  Therefore we are interested if it is possible to pass the user credentials from freshdesk to jotforms.  

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    Vanessa_T
    Answered on July 31, 2018 at 08:22 AM

    You need to create a script within your Freshdesk to generate a custom URL that will pass parameter values to the form.

    Please follow this guide to generate the custom URL: Prepopulating-Fields-to-Your-JotForm-via-URL-Parameters

    Afterwards, since you mentioned you are embedding the form via iFrame, replace the iFrame src attribute with the custom URL.


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    Also, moving forward, you can simply add new comments/notes to your previous posts so as to maintain only one ticket for each concern.