Please help get my account back to how it should be structured

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    BeccaC
    Asked on July 31, 2018 at 02:23 PM

    Hello -

    My manager created and paid for an account for Wacker Neuson.  My original user account was created as part of our group account where I created surveys that my entire group could see and edit.  It appears that now my user account is separate: for example the last survey I created did not save in the Wacker Neuson surveys and I just received an email notification that I have almost 100 submissions this month and need to upgrade. 

    Please help get my account back to how it should be structured.


    Thanks,

    Becca

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    John_Benson
    Answered on July 31, 2018 at 03:35 PM

    I checked your account and it is a free account. Could you please provide the account username or email address registered to the other account so we can check it further?

    At the moment, you have 91 submissions and if you reach the monthly limit your forms will be disabled. We do reset the limit back to 0 every first day of the month.

    For more information about account usage, please open this link: https://www.jotform.com/help/408-Understanding-Your-Account-Usage-and-Limits


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    BeccaC
    Answered on August 01, 2018 at 09:07 AM

    The other username is WNMarketing.  I was originally prompted to create an account for us to share files.  I pretty sure that I had also created surveys within the WNMarketing group, but logged in as myself.  However, now when I try to do anything or create new, it is always outside of the WNMarketing shared files.....unless I never did and it just seemed like I did because I would go in and edit everything?!?!? 

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    John_Benson
    Answered on August 01, 2018 at 10:39 AM

    You need to transfer your created form to the main account (WNMarketing). Here's a guide: https://www.jotform.com/help/342-How-to-transfer-or-share-forms-and-data-with-another-account#option2

    Also, please keep in mind that the main account doesn't share the account limits to other Jotform account.