Always the pdf attached is different than the results on the form.

  • Profile Image
    roki
    Asked on August 04, 2018 at 06:16 PM

    So I keep getting this error on my forms, I get an initial reply and then there has never once been a follow up.

    Why do you even have a support team?

    Who keeps track of the support inquiries?


    https://form.jotform.com/81937371136157


    Always the pdf attached is different than the results on the form.

    In addition, blank fields are still showing after selection empty fields not to show up.

    Can you state of the art support super nova team handle an inquiry like this?



  • Profile Image
    Victoria_K
    Answered on August 04, 2018 at 06:47 PM

    Hello roki,

    Our sincere apologies on any inconvenience caused. Every user question is being assigned to the support representative. I have checked your last threads and can see them answered and you should have received an email about this: 

    https://www.jotform.com/answers/1541010 

    https://www.jotform.com/answers/1538745 

    https://www.jotform.com/answers/1538633 

    Have you posted any other question, which was unattended? 


    As to your questions:

    Always the pdf attached is different than the results on the form.

    My apologies, can you please explain what you mean by 'different'? Does pdf file include incorrect information or it has unexpected styling?

    In addition, blank fields are still showing after selection empty fields not to show up.

    I have checked your form and can see that you have customized email template table for notification emails. The default table is connected to form fields to provide the features to "Update Email" and "Hide Empty Fields". But, if it is broken, this options can not work properly. 

    If you want to get this features back, I can suggest to reset email template to default by deleting current Notification and setting up new one: Setting-up-Email-Notifications

     

    We will wait for your reply regarding pdf attachment issue.

    Thank you!