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    murphyholt
    Asked on August 06, 2018 at 08:28 AM

    When someone submits my form, this following screenshot shows up (and the user still receives a confirmation email). The thank you page does not come up. I have it set so a person can only submit a form once (based on their email address, I believe), but no one has submitted anything before, so I'm not sure why it's happening. Must be something I did with my settings?

    Screenshot
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    Victoria_K
    Answered on August 06, 2018 at 10:23 AM

    Hello,

    Your forms are set up to allow only 1 entry from same email address. It seems that the form was filled out earlier by this respondent. 

    I have tested your last edited form and Thank You page was shown without issues:

    If you are sure that email was not used previously, it could be a cache problem, so I have cleared form caches for your account.

    Please let us know if the issue persists.

    Thank you.