Google Sheets is no longer updating with form submissions

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    earlyedu
    Asked on August 07, 2018 at 11:54 AM

    Hi Jotform team, 

    I noticed a couple of days ago our connected google sheets that used to update with form submissions is no longer updating. However, I know our forms are working because we have new form submissions in our inbox in JotForm. Any light shed or help troubleshooting to get our google sheets working with form submissions would be great! Thank you in advance for your help!

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    Kevin_G
    Answered on August 07, 2018 at 01:04 PM

    I have been checking the embedded form on your page https://www.jotform.us/form/71287369207160 and I cannot send the missing submissions to the spreadsheet since it's not connected to the sheet anymore. 

    I would recommend you to try removing the integration and setting it up again, if the problem persists, please let us know. 

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    earlyedu
    Answered on August 07, 2018 at 02:28 PM

    That did the trick! Thank you Kevin!