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awesomereiAsked on August 13, 2018 at 2:10 PM
I have a JotForm embedded on this test URL and the form is not appearing:
http://awesomerei.com/jotformtest.html
When I inspect the errors on the page, this is what I see:
https://www.dropbox.com/s/gscid6t73ynzb30/Screenshot%202018-08-13%2014.09.30.png?dl=0
What could be causing this error? it is completely preventing the form from being displayed on the page.
Page URL: http://awesomerei.com/jotformtest.html -
Kevin Support Team LeadReplied on August 13, 2018 at 3:17 PM
I have checked the source code of the page and it seems the Jotform form does not have a height value, that's why it's not displaying on your page.
In order to control the width and height value of the embed code, I would recommend you to use the iFrame method instead, this guide will help you getting it: https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code
Once you get the code, remove the JavaScript tags and keep the iFrame only, you may need to change the height and the scrolling attribute to yes, example:
<iframe
id="JotFormIFrame"
onDISABLEDload="window.parent.scrollTo(0,0)"
allowtransparency="true"
src="https://form.jotform.com/23456789"
frameborder="0"
style="width:100%;
height: 8815px;
border:none;"
scrolling="yes">
</iframe>
I hope this helps.