Missing info when printed out

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    ccurlin
    Asked on August 14, 2018 at 02:23 PM

    Some information previously on our forms are now missing for no reason. My boss has put them back. You can clearly see that they are on there, but when the client submits them and I print them out, that information is not there. Attached are the screen shots. Please help!!

    Screenshot
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    Richie_P
    Answered on August 14, 2018 at 03:18 PM

    May we know what information is missing in your email notification?

    You can check your email notification email content and look for the fields that may be missing.

    or you could delete the old email notification and add a new one. This will ensure you all fields will be in the new notification emails.

    Guide:https://www.jotform.com/help/25-Setting-up-Email-Notifications

    Please give it a try and let us know how it goes.

    Thank you.

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    ccurlin
    Answered on August 16, 2018 at 03:38 PM

    When I go to look at the form that a new client has entered, I do not open up the email. I go to Jot Forms, click on my form and then click on submission and print it out from there.

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    Richie_P
    Answered on August 16, 2018 at 03:48 PM

    May we know what information is missing in the submission?

    You could try showing headers and text in the submission settings.


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    ccurlin
    Answered on August 20, 2018 at 09:35 AM

    The following information is for internal office use only.


    Therapists in network:


    DT:

    AT:


    Time and Date of Intake Appointment

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    Richie_P
    Answered on August 20, 2018 at 10:56 AM

    I have checked your form and the Therapist network DT AT are question in a TEXT element.

    Kindly follow the instructions above regarding "Show Headers and Texts"

    and you should be able to view the TEXT element and print it.

    Please give it a try and let us know if the issue still remains.

    Thank you.

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    ccurlin
    Answered on August 21, 2018 at 02:43 PM
    Wonderful!! Thanks for letting me know!!
    ...
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    ccurlin
    Answered on August 24, 2018 at 01:02 PM

    Where do I go to find the "Show Headers and Texts"?

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    Richie_P
    Answered on August 24, 2018 at 01:29 PM

    Go to the Submission panel.

    Then in your submission panel, click the gear icon to open the submission settings and enable Show headers and texts.