Form not sending Notifications

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    yboucher
    Asked on August 15, 2018 at 09:48 AM

    Hi, 


    My manager created this form for us to gather system issues while he is out on vacation. However, no one on the team is getting the notifications when someone submits an issue. All the settings look correct, so we aren't sure why it's happening. Can someone help?


    thanks!

  • Profile Image
    david
    Answered on August 15, 2018 at 11:08 AM

    I checked our logs for the addresses in your form and it looks like the emails are attempting to send from your own address via verified sender.  Occasionally I have seen issues with filtering due this type of email forwarding.  Try either sending the emails from your address via SMTP:

    https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    Or changing your sender address to "noreply@jotform.com".  Either of those should allow for the emails to successfully send.