Elements Not Showing on Published Version

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    Asked on August 23, 2018 at 09:30 AM

    I created several forms that are not showing up elements on the published mode.  They did the first time I viewed them, but then after that they don't show up.  They're in the Edit Mode.

    Several of the forms I created from making clones, so I'm assuming there was something with the first form.  Two screen shots included.

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    Answered on August 23, 2018 at 11:22 AM


    I have checked your form via several browsers and it seems to include all fields on direct URL on my end:

    1535037589Domain 3a: Communicating with

    Please clear your browser cache to check if that is the problem. I have cleared your form caches as well.

    Let us know if the issue persists.

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    Answered on August 23, 2018 at 11:36 AM

    That makes sense.  Because these forms are for me to use over and over again, I did have it set to go back to a blank form once it is submitted.  I will disable that as well.

    Thank you.

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    Answered on August 24, 2018 at 08:51 AM

    I'm still having the problem.  I've tried on Safari, Firefox and Chrome (Chrome I use most often).  I cleared out the cache and temporary internet files...still not showing.  It's weird that it's just the checklist piece.

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    Answered on August 24, 2018 at 11:17 AM

    I have checked the form and see that the Domain 3(a):  field is displayng normally at my end.


    As I check the form, there is a condition set on the form with some missing fields. Could you try removing the condition to see if that works?


    Please get back to us if you need any further assistance. We will be happy to help. 

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    Answered on August 24, 2018 at 01:55 PM

    That did it.  Thank you.