Elements Not Showing on Published Version

  • jimellis75
    Asked on August 23, 2018 at 9:30 AM

    I created several forms that are not showing up elements on the published mode.  They did the first time I viewed them, but then after that they don't show up.  They're in the Edit Mode.

    Several of the forms I created from making clones, so I'm assuming there was something with the first form.  Two screen shots included.

    Jotform Thread 1560825 Screenshot
  • Victoria_K
    Replied on August 23, 2018 at 11:22 AM

    Hello,

    I have checked your form via several browsers and it seems to include all fields on direct URL on my end:

    1535037589Domain 3a: Communicating with Screenshot 10

    Please clear your browser cache to check if that is the problem. I have cleared your form caches as well.

    Let us know if the issue persists.


  • jimellis75
    Replied on August 23, 2018 at 11:36 AM

    That makes sense.  Because these forms are for me to use over and over again, I did have it set to go back to a blank form once it is submitted.  I will disable that as well.

    Thank you.

  • jimellis75
    Replied on August 24, 2018 at 8:51 AM

    I'm still having the problem.  I've tried on Safari, Firefox and Chrome (Chrome I use most often).  I cleared out the cache and temporary internet files...still not showing.  It's weird that it's just the checklist piece.

  • Kiran Support Team Lead
    Replied on August 24, 2018 at 11:17 AM

    I have checked the form and see that the Domain 3(a):  field is displayng normally at my end.

    153512378724082018 200812 Screenshot 10

    As I check the form, there is a condition set on the form with some missing fields. Could you try removing the condition to see if that works?


     153512373724082018 200825 Screenshot 21

    Please get back to us if you need any further assistance. We will be happy to help. 


  • jimellis75
    Replied on August 24, 2018 at 1:55 PM

    That did it.  Thank you.