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cronaldAsked on August 28, 2018 at 2:27 PM
I have had at least 10 submissions not populated on my spread sheet. The person submitting received an email from Jotform saying it was received. Ihave no way of knowing until I hear from the person.
Cyndy Ronald, 410-328-1251, cronald@umm.edu
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Richie JotForm SupportReplied on August 28, 2018 at 3:41 PM
We are sorry for the inconvenience this may have caused.
To clarify, your submissions are not pushing into your Google Sheet?
May we know the form in question?
Can you please give us a sample email address of a user but with with missing submission?
Thank you.
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cronaldReplied on August 28, 2018 at 4:43 PMYes, they are submitting the form, receive an email from Jotform showing they received their submission, but it is not posting to my Google spread sheet. It is not all of them, but I have no way of knowing (until they show me) who I am not receiving.
This is the link that I send to the students: https://form.jotform.com/80996151400151
Will this help?
Cyndy Ronald
Cyndy Ronald
Manager, SON Partnership Programs
Clinical Practice and Professional Development
University of Maryland Medical Center
110 S. Paca Street
Baltimore, MD 21201
Office: 410-328-1251
Fax: 410-328-8258
cronald@umm.edu
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Richie JotForm SupportReplied on August 28, 2018 at 5:01 PM
Have you tried re-integrating Google Spreadsheet to your form?
Guide:https://www.jotform.com/help/228-How-to-Integrate-Forms-with-Google-Sheets
Can you please provide an example of a submission that was missing in Google Sheets?
Please give it a try and let us know if the issue still remains.
Thank you.