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americanminimoversAsked on August 30, 2018 at 7:01 PM
My JotForm link has stopped working!
I am getting customers who fill out my jotform link with there credit card information and the sale never gets deposited in my bank account. Where is these order going and how do I get these payments?
Help please,
Doug
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John_BensonReplied on August 30, 2018 at 9:02 PM
I already answered you on this thread: https://www.jotform.com/answers/1568017
To avoid confusion, please reply on the link I provided if needed. Thank you.
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americanminimoversReplied on August 30, 2018 at 10:05 PM
Hey John,
Thank you for your reply. I called authorize.net and they said the last transaction was August 21st and the problem is with JotForm transmissions not happening. What is next?
Tks, Doug
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jonathanReplied on August 31, 2018 at 2:44 AM
Can you please share to us details of successful submissions which did not send the payment to your Authorize.net account?
We need the details so we can further check the issue.
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americanminimoversReplied on August 31, 2018 at 7:42 AM
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americanminimoversReplied on August 31, 2018 at 7:43 AMhttps://mail.google.com/mail/u/1/#trash/FMfcgxvzKQjKMlmwXMscVhxLBjLWtxvg
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New submission: Untitled Form
Trash
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Updates
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Bruce Etheridge
[image: Attachments]Thu, Aug 30, 10:39 AM (20 hours ago)
to me
*Question* *Answer*
Name Bruce Etheridge
E-mail bruce@napleton.com
Service Requested move of furniture to Albany, NY
Phone 630 918-3845
Origin Lansing, IL
Destination Albany, NY
Do you want insurance?
Estimated Moving Date when available
Any special requests none
Click to edit... Accepted
Please Pay
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americanminimoversReplied on August 31, 2018 at 7:43 AMBelow is a successful transmission the last one I have received I am missing
at least 2.
[image: image.png]
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americanminimoversReplied on August 31, 2018 at 9:35 AM
Below is the last successful transmission to authorize.net. I am missing 2 one yesterday and one on Aug22nd. Link also below.
https://account.authorize.net/ui/themes/retriever/merch.aspx?page=history
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roneetReplied on August 31, 2018 at 9:36 AM
The payment field present in your form is not mandatory so while submitting it may be skipped if the user does not fill in the details and submitted the form.
Please enable the Required field to ON so that one cannot skip the payment field and submit the form.
I have enabled the required validations and it is throwing an error in my cloned version of form when I tried to submit it.
Let us know if you need further assistance.
Thanks.
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americanminimoversReplied on August 31, 2018 at 10:08 AM
This helps. So can you fix this it was working and nothing changed at this end make the jotform link a required field, is that what you are saying? Something changed somewhere because this was working before and I did not change anything here.
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americanminimoversReplied on August 31, 2018 at 10:10 AM
This helps. So can you fix this it was working and nothing changed at this end make the jotform link a required field, is that what you are saying? Something changed somewhere because this was working before and I did not change anything here.
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americanminimoversReplied on August 31, 2018 at 10:31 AM
Please turn on this field (please pay) and leave it on this has caused major problems here with payments not going through leaving my customers wondering where their information has gone when the filled the cc form out and I did not get payment. Tks, Doug
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americanminimoversReplied on August 31, 2018 at 11:43 AMDid you get me response that I need the payment form turned BACK ON like it
has been?
Please tell me how this got turned off so I can avoid this awful mess in
the future. Tks, Doug
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David JotForm SupportReplied on August 31, 2018 at 12:58 PM
I set the payment field to be required. Users will no longer be able to to submit the form without entering their payment information. Users could still enter a value of 0, so a suggested and minimum amount might also be helpful:
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americanminimoversReplied on August 31, 2018 at 1:03 PM
Hello David,
Do we know how we went from all working fine to this train wreck? I want to know so we cannot have this happen again? Tks, Doug
Answered by davidI set the payment field to be required. Users will no longer be able to to submit the form without entering their payment information. Users could still enter a value of 0, so a suggested and minimum amount might also be helpful:
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David JotForm SupportReplied on August 31, 2018 at 1:10 PM
It is possible that nothing at all has changed, just a string of users who all decided not to enter anything for the payment amount. The form is still fully functional and was before as far as I can tell. Had those users entered an amount for payment, they would have been required to enter credit card information and pay.
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americanminimoversReplied on August 31, 2018 at 1:27 PM
David,
I guess this is possible that most volunteered information with out requirement nothing was changed at this end. Is there a way to retrieve these payments so I do not have to ask my customers to fill i out again. So NOW they can NOT send an order form without payment correct? Tks, Doug
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David JotForm SupportReplied on August 31, 2018 at 2:30 PM
Payments are only processed when the form is initially submitted. Since the users didn't pay or enter any payment data when the form was submitted, they would need to resubmit the form including their payment information.