Where can I see my payments?

  • Profile Image
    americanminimovers
    Asked on August 30, 2018 at 07:01 PM

    My Jotform link has stopped working!

    I am getting customers who fill out my jotform link with there credit card information and the sale never gets deposited in my bank account. Where is these order going and how do I get these payments?

    Help please,

    Doug 

  • Profile Image
    John_Benson
    Answered on August 30, 2018 at 09:02 PM

    I already answered you on this thread: https://www.jotform.com/answers/1568017

    To avoid confusion, please reply on the link I provided if needed. Thank you.

  • Profile Image
    americanminimovers
    Answered on August 30, 2018 at 10:05 PM

    Hey John,

    Thank you for your reply. I called authorize.net and they said the last transaction was August 21st and the problem is with Jotform transmissions not happening. What is next?

    Tks, Doug

  • Profile Image
    jonathan
    Answered on August 31, 2018 at 02:44 AM

    Can  you please share to us details of successful submissions which did not send the payment to your Authorize.net account?

    We need the details so we can further check the issue.





  • Profile Image
    americanminimovers
    Answered on August 31, 2018 at 07:42 AM

  • Profile Image
    americanminimovers
    Answered on August 31, 2018 at 07:43 AM
    https://mail.google.com/mail/u/1/#trash/FMfcgxvzKQjKMlmwXMscVhxLBjLWtxvg
    Conversation opened. 1 read message.
    Skip to content
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    Bruce Etheridge
    [image: Attachments]Thu, Aug 30, 10:39 AM (20 hours ago)
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    *Question* *Answer*
    Name Bruce Etheridge
    E-mail bruce@napleton.com
    Service Requested move of furniture to Albany, NY
    Phone 630 918-3845
    Origin Lansing, IL
    Destination Albany, NY
    Do you want insurance?
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    Click to edit... Accepted
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    ...
  • Profile Image
    americanminimovers
    Answered on August 31, 2018 at 07:43 AM
    Below is a successful transmission the last one I have received I am missing
    at least 2.
    [image: image.png]
    ...
  • Profile Image
    americanminimovers
    Answered on August 31, 2018 at 09:35 AM

     Below is the last successful transmission to authorize.net. I am missing 2 one yesterday and one on Aug22nd. Link also below.

    https://account.authorize.net/ui/themes/retriever/merch.aspx?page=history




  • Profile Image
    roneet
    Answered on August 31, 2018 at 09:36 AM

    The payment field present in your form is not mandatory so while submitting it may be skipped if the user does not fill in the details and submitted the form.

    15357223181.PNG

    Please enable the Required field to ON so that one cannot skip the payment field and submit the form.

    I have enabled the required validations and it is throwing an error in my cloned version of form when I tried to submit it.

    15357226061.PNG

    Let us know if you need further assistance.

    Thanks.

  • Profile Image
    americanminimovers
    Answered on August 31, 2018 at 10:08 AM

     This helps. So can you fix this it was working and nothing changed at this end make the jotform link a required field, is that what you are saying? Something changed somewhere because this was working before and I did not change anything here.

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    americanminimovers
    Answered on August 31, 2018 at 10:10 AM

     This helps. So can you fix this it was working and nothing changed at this end make the jotform link a required field, is that what you are saying? Something changed somewhere because this was working before and I did not change anything here.

  • Profile Image
    americanminimovers
    Answered on August 31, 2018 at 10:31 AM

    Please turn on this field (please pay) and leave it on this has caused major problems here with payments not going through leaving my customers wondering where their information has gone when the filled the cc form out and I did not get payment. Tks, Doug

  • Profile Image
    americanminimovers
    Answered on August 31, 2018 at 11:43 AM
    Did you get me response that I need the payment form turned BACK ON like it
    has been?
    Please tell me how this got turned off so I can avoid this awful mess in
    the future. Tks, Doug
    ...
  • Profile Image
    david
    Answered on August 31, 2018 at 12:58 PM

    I set the payment field to be required.  Users will no longer be able to to submit the form without entering their payment information.  Users could still enter a value of 0, so a suggested and minimum amount might also be helpful:

    1535734725Capture.PNG

  • Profile Image
    americanminimovers
    Answered on August 31, 2018 at 01:03 PM

     Hello David,

    Do we know how we went from all working fine to this train wreck? I want to know so we  cannot have this happen again? Tks, Doug


    Answered by david

    I set the payment field to be required.  Users will no longer be able to to submit the form without entering their payment information.  Users could still enter a value of 0, so a suggested and minimum amount might also be helpful:

  • Profile Image
    david
    Answered on August 31, 2018 at 01:10 PM

    It is possible that nothing at all has changed, just a string of users who all decided not to enter anything for the payment amount.  The form is still fully functional and was before as far as I can tell.  Had those users entered an amount for payment, they would have been required to enter credit card information and pay.

  • Profile Image
    americanminimovers
    Answered on August 31, 2018 at 01:27 PM

    David,

    I guess this is possible that most volunteered information with out requirement nothing was changed at this end. Is there a way to retrieve these payments so I do not have to ask my customers to fill i out again.  So NOW they can NOT send an order form without payment correct? Tks, Doug

  • Profile Image
    david
    Answered on August 31, 2018 at 02:30 PM

    Payments are only processed when the form is initially submitted.  Since the users didn't pay or enter any payment data when the form was submitted, they would need to resubmit the form including their payment information.