Silver Account Overlimit

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    awaymedia
    Asked on August 30, 2018 at 08:18 PM

    I am at the silver grade and its telling me my form submissions are maxed. Im about to cancel

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    Jeanette
    Answered on August 30, 2018 at 09:10 PM

    Your account has not gone over limit, so you probably received an alert about your payment submmissions, so as we value you as customer, I have increased the payment limit up to 200 per month.

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    awaymedia
    Answered on August 30, 2018 at 09:43 PM
    Okay. I’m upgraded but they charged me twice recently.
    Sent from my iPhone
    ...
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    Jeanette
    Answered on August 30, 2018 at 09:46 PM

    Yes, one of our representatives, advised to cancel these subscriptions. Please go ahead and cancel them, from your Paypal side, then let us know to check if the process went correct.

    Dear Customer,

    Recently we have found that your account awaymedia was upgraded to a Silver monthly subscription.

    Since the account currently has a Silver monthly subscription and in order to prevent auto-renewal charges, please go ahead to cancel this subscription from the Paypal site, here you are a helpful guide:

    https://www.jotform.com/help/336-How-Can-I-Cancel-My-PayPal-Subscription

    The subscriptions ID to be cancelled are:
     
    I-D2SMNV19WHTS
    I-E7GF6MDVY68X


    Kind Regards.

    Aury.