Getting a blank page when opening the downloaded excel file from Jotform.

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    Agoscapobianco16
    Asked on September 11, 2018 at 05:46 AM

    hi. i need help asap.

    Im trying to download my forms to excel, but when i do it, i get it empty. no information inside.

    i dont know what to do becouse i have been waiting for this and i need this before friday.

    thanks for you help

  • Profile Image
    Jed_C
    Answered on September 11, 2018 at 06:42 AM

    Please access one of your form's submission on this link https://eu.jotform.com/submissions/82353598928372 and click the "Excel" button to download the submissions. I just tested that link on my end and it works.

    If that didn't help, please clear your form's cache and browser cache then try again.

    Let us know how it goes.