Is there a hotline number or a branch in Germany?

I need help in Germany

Hello,

We do not have an office in Germany, but we are always glad to assist you at our support forum. Can you please provide us some information on what your concern is about?

We will wait for your reply.

Hello,

Thank you for your answer, we would like to know where the data are stored ?, because we are in Germany/Europe.

Thank you in advance

Our Amazon Web Services (AWS) datacenter is in Frankfurt, Germany.

Feel free to ask more questions if you need further assistance.

We have another questionis is there a possibility, that we conclude an official agreement with you ?

Thank you again. 

Hello,

We offer data processing addendums (DPAs) for our customers that operate in the EU. You can request it here: https://www.jotform.com/gdpr-compliance/dpa/ 

hello,

Can we do that with our contract ?

Unfortunately, we can not sign external contracts. 

However if you are an enterprise, please check out https://www.jotform.com/enterprise/. 

Customized Business Associate Agreement (BAA) is available upon request for enterprise accounts.

should we pay something if we conclude a contract with you ?
or stay for free if we choose the free option ?

Thank you again. 

Our DPA is available for free users. But, if you want to choose Enterprise option, please contact the enterprise team for details here: https://www.jotform.com/enterprise/faq/ 

Thank you!