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Cristina StebbinsAsked on October 3, 2018 at 7:27 AM
Hi!
I need a refund on my current bill under FlightstarJax. I changed the payment information from my personal debit card to the corporate card, but still got charged on my personal card.
Is there anyway to refund my personal and then I can go in and put in a new professional credit card number?
Thank you!
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Ashwin JotForm SupportReplied on October 3, 2018 at 10:24 AM
I did check your account and found that you have paid through your PayPal account. Please note that subscription needs to be cancelled from your PayPal account. I would suggest you to please cancel your PayPal subscription and the following guide should help you: https://www.jotform.com/help/336-How-Can-I-Cancel-My-PayPal-Subscription
Your PayPal subscription ID: S-8CB95046FR549922M
Do get back to us after you cancel your PayPal subscription, we will send a request to our billing team to process the refund for your latest subscription payment.
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cmstebbinsReplied on October 3, 2018 at 10:43 AMThank you! This is cancelled. I also reached out to a member of my team to add in the new payment details directly from Flightstar corporate card
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Ashwin JotForm SupportReplied on October 3, 2018 at 11:57 AM
I have sent a request to our billing team to process the refund for your last subscription payment. Please allow 7-10 days for the amount to reflect in your account.
Please note that "flightstarjax" account is now downgraded to free plan.