Embedded form is cutoff when viewed from an iPad

  • campelim
    Asked on October 3, 2018 at 9:58 PM
    but now the form doesn't fill the full frame. Options are cut off, and the user can't click on the "next button." Again, this open happens after the first page. The first page shows up totally fine.
  • Support_Management Jotform Support
    Replied on October 3, 2018 at 10:45 PM

    Can you please tell us the make and model of the iPad you're using when you saw this behavior? The IFRAME EMBED codes have a "height" attribute that you can adjust until you don't see any cutoffs at the bottom. Please try adjusting the height of the iframe and see if that will help.

    Embedded form is cutoff when viewed from an iPad Image 1 Screenshot 20

    If you're still seeing the 2nd page of your form being cutoff, even after increasing the height of the iframe, kindly get back to us with the make and model of the iPad you're using and a screenshot of how it looked like from your end so we can have a better look.

  • campelim
    Replied on October 4, 2018 at 12:49 PM

    The iPad we're working on has the model number MD785LL/A or A1474. Version number: 11.4 (15F79)

    We've adjusted the height of the iFrame, and it should be more than tall enough for the form, unless the height is somehow being updated.

    15386717622D323FA7 D23C 4259 82F0 4F22E9 Screenshot 10

  • roneet
    Replied on October 4, 2018 at 2:04 PM

    I have tested in our iPad Air emulator but could not replicate the issue. Could you please check once again if you have already solved this.

    Refer to the GIF representation:

    1538676160form Screenshot 10

    Thanks.

  • campelim
    Replied on October 4, 2018 at 2:52 PM

    The problem was always on the second page and beyond, but it looks like we've found a workaround for the time being. Thanks for your help.