JotForm PDF Editor: fields are overlapping each other.

  • bones489
    Asked on October 15, 2018 at 11:13 AM

    When retrieving forms from JotForm, we select the "Download PDF" option. It used to take us straight to Adobe where we could then save it to our files. Now, after selecting "Download PDF", it takes it to the JotForm PDF Editor where we have to download the document again to get to Adobe to save it. When we go through this process now, it rearranges the entire form and messes it up.  Some of the fields show up on top of each other.

  • David JotForm Support Manager
    Replied on October 15, 2018 at 1:07 PM

    I have checked your form, and it appears that you switched to the old editor. I could not replicate the issue in a test form:

    1539623200download Screenshot 10

    Can you share a screenshot where it shows that fields are overlapping each other? https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum 

  • bones489
    Replied on October 16, 2018 at 10:57 AM

    I'm not sure what you mean when you say that we switched to the "old editor".  We don't recall making this change.  How do we correct this change?  We don't want to go to the PDF Editor when we click Download PDF.

  • David JotForm Support Manager
    Replied on October 16, 2018 at 12:11 PM

    We launched yesterday a new PDF editor, that is the reason why the PDF design changed in all of our customers forms. So, please confirm that you want to go back to what it was before, so we can switch it for you.

  • bones489
    Replied on October 16, 2018 at 5:21 PM

    Yes, we do want to switch back to the old version.  The new PDF editor is causing some headaches.

  • Jeanette JotForm Support
    Replied on October 16, 2018 at 6:46 PM

    I have switched your account back to the old PDF.

  • Rose
    Replied on October 23, 2018 at 10:53 AM

    We are pleased that switching old version solves the issue you have been experiencing. However, could you please answer the following questions:

    1. Did you run into any other problem with PDF Editor?

    2. Is there anything that you couldn’t figure out?

    3. Is there any suggestion you can make to improve the things for you?

    Thank you in advance for your valuable return.