Downloading PDF with the old data

  • fmvic
    Asked on October 17, 2018 at 1:25 AM

    Hi there

    Loving Jotform, however, we have found if a form entry is edited after initial submission when clicking PDF export, it sends through the original entry version only.  Have found when clicking print, it prints the correct updated entry.


    Could you please advise about PDF exporting and how this could be fixed?


    Thanks

    Andrew

  • Nur Karabağ JotForm Developer
    Replied on October 17, 2018 at 4:12 AM

    Hi,

    I've sent a test submission to your form. Please, ignore it. When I updated the data, I tried to print and download the PDF. I cannot replicate the issue. I saw that the updated data is coming in the downloaded PDF. If the issue still persists, can you provide us some screenshots and your form ID? And, if you see console error, can you provide us a screenshot of the error.

    To post screenshots to the forum, you can look at this guide:

    -How to Post Screenshots to Our Support Forum

    Let us know if you need more help.