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DTelegramAsked on October 17, 2018 at 2:00 PM
We've been using a Jot Form for a couple of years as our vehicle for advertising insertion orders. The forms have always printed in a certain format, but yesterday they started printing completely different. Have you changed something in your configuration that would cause a change in how our forms print? Or has something gone wrong in my setup, perhaps? It's gone from printing on one page (in most cases, depending on the order) to printing on 3-4 pages.
I've attached a screenshot of how our form originally printed. Since I can only attach one screenshot I can't attach an example of what it's doing now.
Please advise.
Page URL: https://form.jotform.com/62994817804974 -
roneetReplied on October 17, 2018 at 2:41 PM
The new PDF editor has been implemented in all the Forms so to revert to the older version of PDF editor, load the submission PDF editor for any form and use the "Switch to old version" button to convert to the old layout. This will convert all forms back to their old layouts and switch to the old editor.
https://www.jotform.com/help/384-How-to-Customize-PDF-Submissions-Report
To convert to the old layout, select a form then click on "View Submissions". From there, click on "PDF", then click on "Customize PDF":
From there, click the "Switch to old version" button to switch to the old layout:
I have reverted to the current PDF version to the older one. Please check.
Let us know if you need further assistance.
Thanks.