Autosuspended account

  • Stéphane Buttigieg
    Asked on October 21, 2018 at 6:00 AM

    Hello, 


    My account has been autosuspended. I think it is the third or fourth tim this happens in a very short time. Could you please reactive it, and tell me what to do or not to do to avoid this ? 


    Thank you


    Stéphane

  • liyam
    Replied on October 21, 2018 at 8:54 AM

    Hello Stéphane,

    The last form you created has been flagged by the system which prompted it to being autosuspended. This is due to the Bayesian filter system which scans every form created here in JotForm. I can't give a clear cause to why your form was flagged but I suspect that it's because of the language your form contains. 

    You can try adding a language on your form in order to have an English translation for it. You can check out this guide for more information: https://www.jotform.com/help/298-How-to-Make-Your-Forms-Multilingual

    Thanks.