Not letting me send emails to multiple recipients

  • cashemr
    Asked on October 22, 2018 at 12:47 PM

    I have been using jotform for over a year under the free tier.  I have one of my forms set up so that if a condition is met it will email multiple people.  I went to edit the form today to add another recipient and it told me I would have to upgrade my account to add multiple people.  It has never told me this before.  Is this a recent change? 

  • David JotForm Support Manager
    Replied on October 22, 2018 at 2:14 PM

    This limit was implemented a while ago. Notifications that had multiple recipients before this new limit still kept them. However, it is not possible to add more recipients, unless you upgrade your account to a paid plan(Bronze, Silver, or Gold): https://www.jotform.com/help/331-How-to-Upgrade-My-Account