PayPal payment form not allowing actual payment

  • jybruntowin
    Asked on November 11, 2018 at 4:17 PM

    I have created a new form with a paypal payment option in it.  When I test the form live on my website, I am able to fill the information correctly in the jot form.  The pay pal tool shows up at the bottom of the form and when I select the payment tool, it shows the secure web address of the form and correctly calculates the total due, but does not allow me to actually pay.

  • jonathan
    Replied on November 11, 2018 at 4:37 PM

    I think there is a misunderstanding on how the payment tool work. I checked the paypal Sell Product item and I see it is Free item -- the price is 0.

    1541972012zzz 2018 11 12 05 Screenshot 20


    You need to have price/amount greater than zero(0) to have capture payments using the payment tool.

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    If what you wanted instead is to capture the amount/payment from calculation field, you must change the Payment Type to User Defined Amount instead.

    1541972174zzz 2018 11 12 05 Screenshot 31


    Check our user guide: How to Pass a Calculation to a Payment Field

    PayPal payment form not allowing actual payment Image 1 Screenshot 42


    Let us know if you need further assistance.