PayPal payment form not allowing actual payment

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    Asked on November 11, 2018 at 04:17 PM

    I have created a new form with a paypal payment option in it.  When I test the form live on my website, I am able to fill the information correctly in the jot form.  The pay pal tool shows up at the bottom of the form and when I select the payment tool, it shows the secure web address of the form and correctly calculates the total due, but does not allow me to actually pay.

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    Answered on November 11, 2018 at 04:37 PM

    I think there is a misunderstanding on how the payment tool work. I checked the paypal Sell Product item and I see it is Free item -- the price is 0.

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    You need to have price/amount greater than zero(0) to have capture payments using the payment tool.


    If what you wanted instead is to capture the amount/payment from calculation field, you must change the Payment Type to User Defined Amount instead.

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    Check our user guide: How to Pass a Calculation to a Payment Field

    Let us know if you need further assistance.