Submission: I have an instance of a user submitting a form but the submission never arrived in jotform.

  • omgrimm
    Asked on November 13, 2018 at 8:47 PM
    I have an instance of a user submitting a form but the submission never arrived in jotform.
  • arthurprc
    Replied on November 13, 2018 at 8:59 PM

    I've successfully performed a test submission on Work Request form and checked that it arrived.

    1542160725successsuc Screenshot 10

    Is this an isolated case or did you received similar reports from more than one user?

    It could be possible that the user's firewall, antivirus or browser security addon is blocking the submission.

    Let us know if you need further assistance, we'll be happy to help!