PDF attached to the confirmation email is not opened by the PDF reader (all)

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    Tissunion
    Asked on November 15, 2018 at 09:15 AM

    Hi,

    please see the attached screenshot. Many Thanks

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    Kevin_G
    Answered on November 15, 2018 at 11:31 AM

    May we get the form where the issue happens? 

    This guide will help you getting the form URL: https://www.jotform.com/help/401-Where-to-Find-My-Form-URL 

    Also, may we add an email address to your notification in order to test the issue. 

    Looking forward to your response. 

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    Tissunion
    Answered on November 15, 2018 at 12:43 PM


    Da: JotForm
    Inviato: giovedì 15 novembre 2018 17:32
    A: paolo.tissunion@gmail.com
    Oggetto: Re: PDF attached to the confirmation email is not opened by the PDF reader (all)

    A new response has been received:

    Answered by Kevin_G
    May we get the form where the issue happens?
    https://form.jotformeu.com/83183850892365
    It happens also in other forms

    This guide will help you getting the form URL: https://www.jotform.com/help/401-Where-to-Find-My-Form-URL
    Also, may we add an email address to your notification in order to test the issue.
    Yes sure!
    Looking forward to your response.
    Many Thanks
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    BDAVID
    Answered on November 15, 2018 at 02:27 PM

    I cloned your form and tested the clone version, but the attached PDF worked fine:

     

    I have done a new submission in your form(83183850892365), could you confirm if the attached PDF worked?

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    Tissunion
    Answered on November 19, 2018 at 07:43 AM
    Yes,
    Now it open! Many thanks
    Ciao
    Il giorno lun 19 nov 2018, 13:16 JotForm ha scritto:
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