My Salesforce integration is 3 forms is not working properly

I have integrated 3 forms with salesforce and after successfully submitting each form once the subsequent submissions do not show up in salesforce. Salesforce logs show successful login attempts but no data arrives. Also previous submissions did not get submitted to salesforce, even though the integration page claims it would do so. After that i integrated another form as a test but no submissions arrived from it to salesforce.

When you say 'previous', do you mean that no submissions are being forwarded to Salesforce? Or just the recent ones? Please clarify.

What are the other two forms? Please share. 

I've checked my form integrated with Salesforce, and it is working. I will investigate further but note that our Salesforce integration is based on Web Services API and that API is available for their Enterprise and Unlimited packages only. If you do not have this package type, you will have to upgrade your Salesforce account. 

I tried again on a different SalesForce account. It is still working there. Here's a screenshot of the test;

Please check your current integration, and make sure you still have the valid session. Check your security token if it is still active or needs resetting. 

A few submissions (1-2 on each form) got through, by previous i meant the backlog that were submitted before the salesforce integration. The other forms are these: https://form.jotform.com/53125480999971 and https://form.jotform.com/82693419125966

If I understand correctly what you wanted to do, you want previous/existing submission data of the forms prior to using Salesforce integration to use the salesforce integration also.

You can do this by Editing submissions. 

Go back to those existing submission data in the View Submissions of the form. You should see the EDIT button on the upper right portion for the submission. 

Click on Edit to go on edit mode, then Submit the form again. 

It should trigger Salesforce integration if it is active on the form.

I hope this help. Let us know if this is not what you were looking for.

Not really, recieving new submissions is a lot more important. The security token is still valid, so is the login info but still the forms aren't getting to salesforce.

Are there any JotForm - side logs you can share so that we can look into the issue further?

Can you please share to us some existing submission data in your form https://eu.jotform.com/submissions/53125480999971 which you found out did not send to Salesforce.

We need the information to be able to investigate further on the issue why Salesforce integration did not send those existing submissions to your Salesforce.

Are there any JotForm - side logs you can share so that we can look into the issue further?

Unfortunately none. We can only use the submission data of the form.

Normally, if the submission data is available and SF integration is working, the submission should reflect also on the SF side.

We will wait for your updated response.

This is the data of a submission which didn't arrive to salesforce:

Submission Date

Full Name

Date of Birth

Friday, January 01, 2016

Nationality

Passport Number

Gender

Current Year Group

Parent's Full Name

Form Name

Home Telephone Number

Family Mobile Number

Family Email

Address

Street Address : textbox_sample14
Street Address Line 2 : textbox_sample15
City : textbox_sample16
State / Province : textbox_sample17
Postal / Zip Code : textbox_sample18
Country : United States

 

 

 

 

 

 

 

 

 

Картографические данные

 

Условия использования

 

Сообщить об ошибке на карте

 

 

 

Карта

Спутник

View Larger Map

Current or Previous School

Date of Leaving

Friday, January 01, 2016

Applied Year Group

Start Date

.

Accommodation Type

Notes & Requests

Agent Company

Agent (Name)

Agent Email

Yes, I'd like to occasionally receive information about tests, events and updates about the school.

Sometime submissions do arrive though, for example one arrived on 

2018-11-18 16:31:54

I can't share any data about it because it's personal info.

Maybe there are specific limist for fields that make the error?

For as long as you can map the fields, they should work. I will seek help to our EU Team to check your Salesforce integration. As suggested by my colleague, editing the submissions in the submissions page should trigger them to submit to SalesForce, but since you've mentioned a few submissions, we will likely create a ticket here. We'll let you know. 

Any updates on the ticket?

I'm sorry for not getting back to you on this but this was on my bookmark/task list.

I presumed you are still experiencing the issue. I honestly did not submit this to our backend because, during our test, EU forms work with SalesForce. I have a cloned of the form a few days back and also integrated Salesforce to same fields from the form, the same mapping, and they worked fine. 

I will check this again, and I promise to get back to you later. 

Still no updates?

I'm really sorry. I still cannot replicate this problem. Here are my second set of fields of today's testing: 

Maybe, compare fields and try to create the same.

Here's my cloned version of your form: https://form.jotform.com/83314075244957. I've changed the "Form Name" which is mapped to the Lead Source from Dropdown to Short Text. But even with a dropdown before, it worked for me.