I upgraded yesterday but my account still shows out of payments message

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    angiestark
    Asked on November 26, 2018 at 08:24 AM

    I upgraded yesterday after getting a message that I was out of payments and my account still shows out of payments AND I was charged for the $19/mo again today.

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    Welvin
    Answered on November 26, 2018 at 11:13 AM

    Paypal does not cancel the previous subscription after you upgrade. The proper steps for Paypal would be to cancel first the subscription and upgrade. Anyways, I have put back the account to Silver. Please cancel your Bronze Monthly subscription through Paypal to avoid double billing.

    Guide https://www.jotform.com/help/336-How-Can-I-Cancel-My-PayPal-Subscription.

    Subscription ID: I-48XXV0SSYDYJ