Looks like my survey response ended up somewhere else email, how is that possible?

  • Bindu
    Asked on December 11, 2018 at 7:03 PM

    WOA is a non-profit organization with chapters in many states within the US. We had our form go out in the first quarter. when someone used our link, it ended up with a different chapter.

    how could this have happened?

    how can it be avoided?

    Please help. 

    Thanks

    Bindu

  • jherwin
    Replied on December 11, 2018 at 9:41 PM

    I've checked all your recipient form notifications and see only this email: bk377t@att.com, that means it should be the only email will receive a notification if someone has filled out your form.

    Could you let us know or tell us more details of the problem you mentioned?

  • woawa
    Replied on December 28, 2018 at 7:43 PM
    Hello,
    Sorry for the late response. I am the owner for the link, all responses but this one came to me.
    This was the link used by the person https://form.jotform.com/woawa/woa-wa-scholarship-application-2018
    I have not received the email (the one I am talking about); it went as a response to another form
    The email address for the misplaced form is chowdharys2@gmail.com . The person did not have a link to the other form that she ended up submitting. Do let me know if you need any other information.
    Please help me understand the mystery.
    Thanks
    Bindu
    ...
  • roneet
    Replied on December 28, 2018 at 10:53 PM

    I am not sure that I have understood your question correctly, are you saying that the Form https://form.jotform.com/woawa/woa-wa-scholarship-application-2018 when submitted went to this email Id chowdharys2@gmail.com?

    I checked the Form, I could not find any discrepancy in the email notification and autoresponse email. It may be possible that the email chowdharys2@gmail.com filled up your Form and an autoresponse email went to this Id.

    If possible please re-add the autoresponse and notification email. Also, you may clear your Form cache.

    https://www.jotform.com/help/229-How-to-Clear-Your-Form-Cache

    Thanks.