Thank you message in embedded form is not displayed to users.

  • sheepherder
    Asked on December 15, 2018 at 9:35 AM

    When a registrant completes the registration form and clicks the SUBMIT FORM button, they are not visibly seeing the "SUCCESS" response.  It is there but the registrant has to scroll to the top of the page.  Can you make the response page shorter so that the "SUCCESS" response is immediately visible?

    Here is the REGISTRATION PAGE. https://www.myshepherdcenter.org/registration-form


  • Ashwin JotForm Support
    Replied on December 15, 2018 at 2:57 PM

    I did test your form which is embedded in your webpage and I am able to replicate the issue you are having. I would suggest you to please embed your form using the following iFrame embed code and see if that solves your problem:

    <iframe id="JotFormIFrame-71883256267163" onDISABLEDload="self.scrollTo(0,0)" allowtransparency="true" allowfullscreen="true" allow="geolocation; microphone; camera" src="https://form.jotform.com/71883256267163" frameborder="0" style="width: 1px; min-width: 100%; height:2659px; border:none;" scrolling="no" > </iframe> 

    Do try it out and get back to us if the issue persists.

  • sheepherder
    Replied on December 17, 2018 at 8:46 AM

    The same problem persists after embedding the code on the registration page.  What's next?

  • BJoanna
    Replied on December 17, 2018 at 11:30 AM

    The following part of the iFrame embed code onDISABLEDload="self.scrollTo(0,0)" should scroll the Thank You page to top when a form is submitted. I am not sure why it is not working. Maybe something on the Wix's end is blocking it. 

    How was the form originally embedded? Did you use the full iFrame embed code? You can try to replace onDISABLEDload="self.scrollTo(0,0)" with onDISABLEDload="window.parent.scrollTo(0,0)" or to remove onload function from the embed code. 

    Another option is to embed the form by following the steps from this guide:

    Adding a Form to Your Wix Site