Can I control where the 'Thank you' message lands on the page on my website?

  • Stephanie
    Asked on December 15, 2018 at 8:20 PM

    Hi there, 

    After a submission the Thank you message goes to the top of the form, but I have to scroll all the way to the top (we have a longer form) in order to see it.  I'm afraid this will be confusing for customers who simply see a blank blue screen after submission.  Is there a way to change this? or is this only on my computer?  Here's a screen shot of what the customer sees. The url for the live order form is www.localcoverageva.com/order-form Thanks!

    1544923225Screen Shot 2018 12 15 at 6 Screenshot 10

  • Welvin Support Team Lead
    Replied on December 15, 2018 at 11:44 PM

    It's because of how Wix handles external contents on an iframe. I would suggest creating a custom thank you page on your website and use it in the form.

    https://www.jotform.com/help/38-Redirecting-Users-to-a-Different-Page