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omarcorreaAsked on December 19, 2018 at 10:53 AM
Hello, I was going to take advantage of the $49.50 special you had for the Gold plan which expires on the 31st and when I selected that option it put us on the non-promo price of $90 monthly. We wanted to pay for the year upfront with the promotional pricing but something happened during the process. Can you please give us the promo price and charge us for the full year instead of being on the $90 a month plan?
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John_BensonReplied on December 19, 2018 at 12:43 PM
Please keep in mind that the 50% sale is only available for the Yearly plan of Bi-yearly plan.
Do you want us to cancel your subscription back and refund the last? You can also downgrade your account by following this guide: https://www.jotform.com/help/341-How-to-Cancel-a-Subscription-and-Downgrade-Back-to-Free
We'll wait for your reply.