After canceling your subscription, your account will remain in the Bronze, Silver, or Gold plan for the period you paid for until the next billing date. Afterward, your account will automatically downgrade to the Starter (Free) plan and no longer be billed.
To cancel your subscription
- Go to Billing and select Change Plan.
- Select the Starter (Free) plan, then follow the instructions on your screen.
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147 Comments:
1 days ago
Hi, I am considering to get an annual bronze plan, but I am not sure if I will need it for a full year.
If I don’t need the service middle of the term, do I get refund for the remaining period?
6 days ago
I did not get a reminder before charged and forgot this account was on auto renewal. The chanrge just hit my bank. I originally bought this for my myself to use at work to simply my workflow. My company changed it's tech policy last year and I am now prohibited me from using outside platforms. I will be following your instructions and downgrading to a free plan, then follow instructions to request a refund. My question is: Will I get a full refund? Please advise. My other option is to contact the bank and get the charge reversed.
10 days ago
Before the holidays, we began the process of closing out this Jotform subscription; however, I did not have the user name nor the password. I now have all of the information needed (I think!). What is the next step in getting this subscription closed?
11 days ago
I wanted to cancel my subscription and by mistake I bought the one-year Silver plan. I want to cancel it and get a refund. I need help
12 days ago
Thank you for sending these instructions. But ...
1. I don't see "Billing" in the left side list.
2. I clicked upgrade and see "Starter" The screen says that that is my current level.
3. I click on "Starter
So, now what?
13 days ago
i want to cancel my plan and the site is not giving me the billing option. can you please help?
14 days ago
vorrei solo annullare iscrizione che peraltro non ho completato
31 days ago
When I log in on my laptop to cancel my subscription it’s telling me that I need to cancel it through the app. I can’t find anywhere in the app or my settings to cancel or change my subscription. It’s only giving me the option to upgrade. I would like to cancel the subscription please.
33 days ago
I need to ensure my account subscription is canceled.
d***a@f***edo***op.com or i***o@fr***om***p.com
Thank you
35 days ago
I have successfully cancelled my subscription but how do I delete and remove my card details please. Await your urgent responds please
37 days ago
Followed the instructions as listed but there is no "Change Plan" button. All other threads take me to a 404 error page. Please I would like to cancel the subscription. i has only been a month since renewal. Requesting refund if possible
38 days ago
Could not locate the "Change Plan" button after I chose "Billing" as stated in the instructions.
38 days ago
Apparently the instructions provided are not correct as I cannot find the "Change Plan" button.
38 days ago
Minha conta está aplicado um período gratuito e quero cancelar o plano que estava ativo (Bronze) e não estou conseguindo, quando sigo os passos de cancelamento diz que é impossível cancelar. Não quero que seja cobrado quando eu acabar o período gratuito, Como proceder?
39 days ago
wanted to cancel have a better form writin systm in place.
39 days ago
Please I need a refund on the unauthorized auto charge of $1,180 made on my account 12/6/25
43 days ago
Has anyone actually gotten their money back? If not where is the class action lawsuit!
45 days ago
Do I have a refund in process
45 days ago
I need help with accessing an old account and no employee know what email was used. We have had a complete staff turnover. Your AI is NOT helpful
47 days ago
I already had the lowest plan but I need to cancel it please.
48 days ago
Hi I do not want this yearly subscription that I have been charged $728 for. I didnt realize they would just take it from my bank
56 days ago
Please cancel my jotform account
62 days ago
Cancel this account
64 days ago
I have been communicating through e mail to cancel the account associated with Premier Orthopaedic. The person that opened the account is no longer with the company. e mails to me are coming from Jotform .
I tried replying and am now receiving e mails that I haven't responded. There are now 2 cases
forum+32860711@jotform.com
ticket ID #32985631
I am not sure the best way to contact Jotform.
Please help me to have the account canceled.
Thank you
65 days ago
Cancel as I did not ask for auto subscription and $460 USD has come out of my account when I no longer use Jotform. I would like a refund asap please