Form is not working in Firefox and IE browsers.

  • gmsenterprise
    Asked on December 19, 2018 at 8:45 PM

    Hi:

     

    I build a form and embed it on my website.  When I built the form, I had PayPal Standard.  Now, I have PayPal Manager.  My form was working when I had PayPal Standard, not they are not working.  (On my website).  Do I need to change the integration to PayPal Checkout?  If so, why?

  • gmsenterprise
    Replied on December 19, 2018 at 10:06 PM

    It seems to work in Chrome but not IE11or Firefox.  I've just updated to the last version of Firefox.

  • jherwin
    Replied on December 20, 2018 at 4:14 AM

    Paypal standard it will ask your user to pay with PayPal account. For Paypal checkout, your user will have an option to pay with credit card and PayPal.

    See screenshot below:
    1545297085paypal Screenshot 10

    I also test submitted your form and it's working fine on my end. Could you let us know what is the problem/issue you are experiencing in form now?

    You can also send us screenshots so we can see the problem and give you a detailed answer.

    Guide: How to Post Screenshots to Our Support Forum.


  • gmsenterprise
    Replied on December 20, 2018 at 9:56 AM

    As I said, it does work in Chrome but doesn't work in IE11 or Firefox.  Below is the error I get.  I even when through the threads and re-embed it as an iFrame.  Any suggestions?  Also, I have a submit button on my form.  Does that make a difference?

    1545317678Capture4 Screenshot 10

  • jherwin
    Replied on December 20, 2018 at 11:20 AM

    Could you please try embedding your form using this iFrame code:

     <iframe

          id="JotFormIFrame-83485744537166"

          onDISABLEDload="window.parent.scrollTo(0,0)"

          allowtransparency="true"

          allowfullscreen="true"

          allow="geolocation; microphone; camera"

          src="https://form.jotform.com/83485744537166"

          frameborder="0"

          style="width: 1px;

          min-width: 100%;

          height:539px;

          border:none;"

          scrolling="no"

        >

    </iframe>

    It seems your host (Google) is not allowing automated queries, you can contact them about this.
    See screenshot below.
    1545322730failed toload Screenshot 10
    1545322808ifragoogle Screenshot 21
    1545322766google Screenshot 32
    Give it a try and let us know how it goes.

  • gmsenterprise
    Replied on December 20, 2018 at 11:23 AM

    I have.  Not working in IE and Firefox.

  • jherwin
    Replied on December 20, 2018 at 12:36 PM

    Give me more time to check this and I will update you via this thread.

    For the time being, please ask your web host (google) about this issue because it restricts our request, see the screenshot on my previous answer. Let us know if they have an answer to this.

    Thank you for your understanding.

  • gmsenterprise
    Replied on December 20, 2018 at 12:51 PM

    But it works in Chrome just fine and Chrome is Google.  It's not working in IE or Firefox.  The only reason that I'm pressing this is that not everyone uses Chrome and your form is the only way that I can get all the variants that I want.  I have PayPal buttons on my website that works fine in all the browsers.  If you can give me a different idea about making this work, it would be very appreciated.  Maybe I should go back to the purchase order plug-in and manually send my customers an invoice.  I really don't want to take up a lot of time (yours or mine) on this.

  • jherwin
    Replied on December 20, 2018 at 1:29 PM

    Have you tried using embed code for google site? Here's a guide: Adding a Form to Google Sites. Also, can you please check if you've entered the iFrame code without duplicate iFrames? I see 2 other iFrames before the iframe for Jotform.

    Maybe this is the new Google security, it works for the Chrome browser because your webpage is hosted by Google.

    1545330763JF iFrame Screenshot 10

    If the issue still persists, try another widget if it works.

  • gmsenterprise
    Replied on December 20, 2018 at 1:34 PM

    Ok.  Yes, I added the widget to the website.  That's the link I gave you.  This is fine.  I'll just use the purchase order widget.  This does impact me getting a JotForm subscription.

  • jherwin
    Replied on December 20, 2018 at 2:34 PM

    I'm sorry for the trouble caused to you. Just let us know if you need help with something.

    We are here to help you. :)

  • gmsenterprise
    Replied on December 20, 2018 at 2:37 PM

    I went back to the purchase order and it worked fine on all three browsers.  Thanks. 

    The other issue that I'm having is the variant box "Color".  If you look at the form, you'll see that it's not big enough.  Look towards the bottom of the product page.  How do I change that?

     

    https://www.jotform.com/build/83456507492161#preview

  • jherwin
    Replied on December 20, 2018 at 2:42 PM

    I have moved your new question to a new thread to better assist you.

    Kindly follow this link to your thread https://www.jotform.com/answers/1679802.

    Thank you.