You have billed me even though I have cancelled

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    Emmi Nicholl 
    Asked on December 20, 2018 at 07:43 AM

    Please don't bill me again.  I have now downgraded to the free package twice.  I have also now deleted my account in the hopes that might get the message across.  

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    Welvin
    Answered on December 20, 2018 at 10:35 AM

    Our apologies. Paypal cancelation through our billing page will only send us a request, and we'll need to do it manually on Paypal. We did not receive your request, but I have sent this to our billing team for cancellation and refund of your last payment. Our refund timeframe is within 4-10 business days. Paypal should notify you about the refund. 

    If you'd like to cancel the subscription to your end, please follow the steps in the below guide:

    https://www.jotform.com/help/336-How-Can-I-Cancel-My-PayPal-Subscription