Cancellation immediately

  • Narithy
    Asked on December 20, 2018 at 12:03 PM

    I've tired cancelling your services but i still get charged and this is my third attempt to do so because I had tried 2 times already.

    Now I need you to refund me for the last 2 billing cycle because i had cancelled the subscription on your website and I still get billed. 

    I need you to do this immediately. Cancel my subscription and give me a refund from the last 2 billing cycles. There will be no further discussions because I'm not satisfied with the way you guys handle your cancellations and still charge people for it.

  • David JotForm Support
    Replied on December 20, 2018 at 1:06 PM

    Top ensure your subscription is cancelled immediately, cancel it via the PayPal dashboard.  Here is more information regarding  how to do so:

    https://www.jotform.com/help/336-How-Can-I-Cancel-My-PayPal-Subscription

    I have sent a request to refund your last two payments.  You should see a refund of $38.00 posted to your PayPal account within the next 7-10 business days.