File uploads are not working when I use the drag and drop widget first.

  • skuvantage
    Asked on January 6, 2019 at 9:58 PM

    Hi Jotform Team,

     

    I have a form where I have included both a browse files selector and a drag and drop widget to allow for file uploads.

    I have found that once drag and drop has been used the browse/select files button no longer works and the text and appearance of the button seems to change to that of the drag and drop widget [see attached].

     

    I have noticed however, that if I use the browse/select button first and then the drag and drop widget, both options work and upload all the files.

     

    Can you please advise a method to resolve this issue?

     

    Regards

    Ash

    Jotform Thread 1691355 Screenshot
  • jherwin
    Replied on January 7, 2019 at 1:48 AM

    There seems to be some sort of cache issues in your form. I cleared your form caches and that fixed the issue.
     
    Guide: How to Clear Your Form Cache?
    1546843708cache Screenshot 10

    Could you please try again and let us know if the issue still persists?