One form format somehow goes into the other form

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    chempartners
    Asked on January 08, 2019 at 06:12 AM

    I have 2 forms in my account When I fill in one form in browser everything is fine, the form is correct and all goes well. However when I submit the form, I get the PDf file and HMTL submission by email in a totally wrong way: the data I entered in browser is correct (though incomplete) but the fields are taken from my other form in account. I attach below two pictures showing the completed form in the browser and the PDF file which I got. 

    Any ideas would be much appreciated!

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    chempartners
    Answered on January 08, 2019 at 06:14 AM

    1546946037this is what I get in pdf to e


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    chempartners
    Answered on January 08, 2019 at 06:15 AM

    1546946112this is what i fill in browser


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    Victoria_K
    Answered on January 08, 2019 at 07:51 AM

    It seems that you have cloned the form to create new one and then renamed the labels. PDF template was cloned along with the form, but labels are not updated automatically. I can suggest to reset PDF template by creating new one, you may then delete old one:

    1901t.png

    Let us know if you need more help. 

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    Victoria_K
    Answered on January 08, 2019 at 07:53 AM

    Please use the following guide to customize PDF: How-to-Customize-PDF-Submissions-Report

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    chempartners
    Answered on January 08, 2019 at 09:07 PM

    Your guidelines helped. Thank you.