Our password for our encrypted PDF and our account no longer work

  • Christofer Mowrer
    Asked on January 10, 2019 at 9:22 AM

    Please advise ASAP.


    Our password for out encryption of pdf files and now our account passwords do not work.

    Also we still are not able to see the find searchbox on the submissions page.


    We are HIPAA Gold.


    Pleas advise.

  • Welvin Support Team Lead
    Replied on January 10, 2019 at 10:24 AM

    The account is locked out due to many login attempts. I've activated it. You may consider resetting the password if the current one does not work.

    Also, your last payment has failed. You may consider fixing this on your billing page, https://www.jotform.com/myaccount/billing.