Could you please advise whether you charge GST for Australian customers?

  • Melinda
    Asked on January 16, 2019 at 6:42 PM

    Hello, 

    We're an Australian customer and have just been billed for the year. I cannot find any reference to GST or taxes on the invoice. Could you please advise whether you charge GST for Australian customers, and if so, provide me with you ABN. 

    Thanks, 

    Melinda

  • David JotForm Support Manager
    Replied on January 16, 2019 at 10:51 PM

    You may find your invoice in your account as shown on this guide: https://www.jotform.com/help/329-How-to-Check-Invoices 

    Please note that our prices are a fixed amount that will be charged by JotForm, additional fees may be included due to tax rules or fees the payment processor charges. 

  • sjffainfo
    Replied on February 6, 2019 at 3:55 AM

    BDAVID, why do you not answer the question?? 

    NO you do not pay ANY TAX in AUSTRALIA...who knows if you pay tax in the US?? 

    You do not show ANY tax information at all. One can only assume that there is no GST component.


  • Ashwin JotForm Support
    Replied on February 6, 2019 at 5:10 AM

    If you check your invoice, you will be able to see our Tax ID.

    Please note that our payment processing company automatically adds tax in subscription payment if tax is applicable for your location. It seems you have paid through our Stripe payment gateway and if tax is not added in your invoice, then tax must not be applicable for your location.

    I am anyway escalating this thread to my support manager and we will get back to you on this soon.