Auto Suspension

  • JImmy J
    Asked on January 18, 2019 at 10:06 PM

    I HAVE BEEN WAITING FOR OVER TWO HOURS FOR MY ISSUE TO BE RESOLVED. HOWEVER, I SEE EVERYONE ELSES ISSUES BEING RESPONDED TO RESOLVED IN MINUTES.



    ORIGINAL MESSAGE:


    WHAT IS GOING ON? THIS IS BEYOND UNPROFESSIONAL. I SPENT THE BETTER PART OF TODAY BUILDING MY FORM AND OUT OF NOWHERE I AM SIGNED OUT. MY FORM SAYS ERROR ON MY WEBSITE AND I AM RECEIVING AN AUTO SUSPENSION MESSAGE WHEN I TRY TO SIGN BACK IN. TO MAKE MATTERS WORSE, I HAVE BEEN WAITING OVER TWO HOURS FOR A RESPONSE FROM JOTFORM. THREE(3) CUSTOMERS HAVE CONTACTED ME SO FAR STATING MY FORM IS DOWN. IM LOSING MONEY!!!!


    CUSTOMER NUMBER 7 HAS NOW CALLED IN WITH SAME COMPLAINT IN REGARDS TO THE ERROR MESSAGE AND NO FORM.

  • ktyaguirre
    Replied on January 18, 2019 at 10:33 PM

    You have received a response on this forum thread:

    https://www.jotform.com/answers/1705840