Deleted submissions, but forms are still overlimit

  • 9OnYourSideatNoon
    Asked on January 19, 2019 at 10:03 AM

    My account says I've used a little over half of my upload space, but I've deleted all of my submissions and any partially filled forms. I see mentions in the forum of a trash can, but I cant find an option to get into it, let alone clear it out. Meantime, the link to my form says I've reach my quota and nobody can use the form. 


    How do I fix this? I've never had this problem in the past once I delete submissions.


  • Victoria_K
    Replied on January 19, 2019 at 11:23 AM

    Hello, Thank you for contacting us. I have cleared form caches for your account. Your forms are now active. Please refer to this article if you face similar issue later: How-to-Clear-Your-Form-Cache