Card Form doesnt appear on iOS mobile devices

  • crom1983
    Asked on January 20, 2019 at 7:25 AM

    Please check out my website on a smartphone. 
    The cards of the form only appear if you click on the navigation bar and they disappear if you scroll the page (they only disappear if you are on the first two cards) . 

    Thanks for your help in advance.

  • Richie JotForm Support
    Replied on January 20, 2019 at 7:51 AM

    Can you enable smart embed when you embed your form using the Script embed?

    Card Form doesnt appear on iOS mobile devices Image 1 Screenshot 20

    Please give it a try and let us know if the issue still remains.

  • crom1983
    Replied on January 20, 2019 at 8:06 AM

    Embedded with script + smart embed and still having the same issue as before.

  • Richie JotForm Support
    Replied on January 20, 2019 at 8:16 AM

    Thank you for testing it out.

    Can you try embedding the form back to the Iframe code and add this custom CSS?

    @media (max-width: 480px){

    #JotFormIFrame-80774613058359{

    z-index:999;

    }
    }

    Please give it a try and let us know how it goes.



  • crom1983
    Replied on January 20, 2019 at 8:42 AM

    switched to iframe + your custom css. 

    The issue persists.

  • Mike
    Replied on January 20, 2019 at 10:16 AM

    The issue seems to be affecting the iOS devices only.

    A bug report ticket has been attached to this thread and escalated to our developers.

    We will get back to you as soon as we have any updates.

  • crom1983
    Replied on January 21, 2019 at 11:22 AM

    Thank you so far. This explains why i never recognized that problem on my android phone.

  • crom1983
    Replied on February 6, 2019 at 4:25 PM

    Any new information referring this ticket?

  • Mike
    Replied on February 6, 2019 at 5:33 PM

    The bug report ticket is still open and marked as important. Unfortunately, there are no other updates as of this time. I will send a follow-up message to the developers to see if we can have any updates.

  • beril JotForm UI Developer
    Replied on February 14, 2019 at 6:57 AM

    Thank you for reporting the issue. The issue should be fixed now. Could you please also test it on your side and let us know the result?

  • crom1983
    Replied on February 24, 2019 at 10:09 AM

    The issue is fixed. Thank you very much.